Online Education


Risk Management Consult: Repairing Difficult Dentist-Patient Relationships, 2nd Edition ProAssurance

Although difficult patients come in many different forms, they all tend to produce the same result: a dysfunctional dentist-patient relationship that defeats its own purpose. And everyone suffers as a result.

Participation may qualify you for 6.0 hours of self-instruction credit from the American Academy of General Dentistry*, as well as potential premium credit** at policy renewal.

Learning Objectives

Upon completion of this course, a dentist should be able to:

  1. Identify underlying issues that can cause some patients to seem difficult to get along with.
  2. Implement solutions for dealing with different types of challenging patients.
  3. Improve patient adherence by using specific techniques to determine reasons for noncompliance.
  4. Design specific strategies to help patients help themselves.

Release Date: May 1, 2017
Expiration Date: April 30, 2019
Estimated Time of Completion: 6 hours
Cost: No additional cost for dentists insured by ProAssurance

Take this seminar by selecting "Dentist" from the "Show courses for" drop box.

* Continuing Dental Education Credit:

ProAssurance Corporation is designated as an Approved PACE Program Provider by the American Academy of General Dentistry. The formal continuing dental education programs of this program provider are accepted by AGD for Fellowship/Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 1/1/2018 to 12/31/2020.

This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry Program Approval for Continuing Education (PACE) through the joint program provider approval of ProAssurance Corporation and Medical Risk Management, Inc. ProAssurance Corporation is approved for awarding FAGD/MAGD credit.

ProAssurance Corporation designates this education activity for a maximum of 6.0 hours of self -instruction credit. Dentists should only claim credit commensurate with the extent of their participation in the activity.

** Premium Credit:

Participation in this online prevention seminar may qualify you for premium credit. Dentists must complete the online seminar and successfully pass the post-test with a score of 70% or greater. We encourage you to contact your ProAssurance representative to see if you qualify for a premium credit under our comprehensive system of discounts and rewards for loss prevention seminars. Premium credits are subject to approval by the state insurance department and are applied at renewal of your insurance policy.

Risk Management Consult: Dentistry Fundamentals, 2nd Edition ProAssurance

Whether you’re a general dentist or a referring specialist, your practice overlaps dentists in other specialties, sometimes even physicians. This likely means you collaborate on occasion with a variety of practitioners. Therefore, protecting your patients’ safety and your own legal interests requires that you understand not only your own responsibilities, but those of both your dental and medical colleagues—such that you’re prepared to intervene if others fall short in meeting their own obligations.

Learning Objectives: 

Upon completion of this course, a dentist should be able to:

  1. Explain the need for orally reviewing with new patients any written medical or dental history questionnaires or other documents they provide.
  2. Understand the importance of obtaining and reviewing the patient’s prior records.
  3. Recognize the importance of communicating with the patient’s primary care physician and other caregivers.
  4. Describe the duties of a dentist in obtaining informed consent.

Release Date: July 1, 2018
Expiration Date: August 31, 2019
Estimated Time of Completion: 5 hours
Cost: No additional cost for dentists insured by ProAssurance

Take this seminar by selecting "Dentist" from the "Show courses for" drop box.

* Continuing Dental Education Credit:

ProAssurance Corporation is designated as an Approved PACE Program Provider by the American Academy of General Dentistry (AGD). The formal continuing dental education programs of this program provider are accepted by AGD for Fellowship/Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 1/1/2018 to 12/31/2020.

This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry Program Approval for Continuing Education (PACE) through the joint program provider approval of ProAssurance Corporation and Medical Risk Management, Inc. ProAssurance Corporation is approved for awarding FAGD/MAGD credit.

** Premium Credit:

Participation in this online prevention seminar may qualify you for premium credit. We encourage you to contact your ProAssurance representative to see if you qualify for a premium credit under our comprehensive system of discounts and rewards for loss prevention seminars. Premium credits are subject to approval by the state insurance department and are applied at renewal of your insurance policy.

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Personalized Risk Resource Assistance

For assistance with questions about dental professional liability issues, our experienced advisors are just a phone call or email away.

You can contact us Monday through Friday from 8:00 a.m. to 6:00 p.m. (ET). Call 844.223.9648 or email riskadvisor@proassurance.com.