Online Education


Risk Management Consult: Repairing Difficult Dentist-Patient Relationships, 2nd Edition

Overview

Although difficult patients come in many different forms, they all tend to produce the same result: a dysfunctional dentist-patient relationship that defeats its own purpose. And everyone suffers as a result. Take the course at: ProAssurance.MedRisk.com.

Objectives

Upon completion of this course, a user should be able to:

  1. Identify underlying issues that can cause some patients to seem difficult to get along with.
  2. Implement solutions for dealing with different types of challenging patients.
  3. Improve patient adherence by using specific techniques to determine reasons for noncompliance.
  4. Design specific strategies to help patients help themselves.

Target Audience

This course is designed for dentists who encounter challenging patients and want to be able to help them meet treatment goals and improve relationships.

Methodology

This is a self-study course consisting of text and CE test, which enables learners to study at their leisure and internalize the content at their own pace. Users should read the course content, answer the test questions and submit the answers for scoring. Upon course completion—with a score of 80 percent or higher—users will earn 6 CE credits and qualify for premium credit at their next policy renewal. The course will be available through April 30, 2019. AGD subject code: 550

Faculty/Author

This course is presented by ProAssurance, Inc. and Medical Risk Management, Inc. It was developed by Rosemary Gafner, Ed.D. and James E. Schutte, Ph.D. Their CVs are available online at ProAssurance.MedRisk.com under the "Faculty" menu.

Refund and Cancellation Policy:

Not applicable

Release Date: May 1, 2017
Expiration Date: April 30, 2019
Estimated Time of Completion: 6 hours
Cost: This course is available to ProAssurance insureds at no additional cost 

CDE Information:

ProAssurance Corporation is designated as an Approved PACE Program Provider by the American Academy of General Dentistry (AGD). The formal continuing dental education programs of this program provider are accepted by AGD for Fellowship/Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 1/1/2018 to 12/31/2020. This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry Program Approval for Continuing Education (PACE) through the joint program provider approval of ProAssurance Corporation and Medical Risk Management, Inc. ProAssurance Corporation is approved for awarding FAGD/MAGD credit.

Commercial Support: This activity was developed by Medical Risk Management, Inc. without support from any commercial interest.

Disclosure: No one in a position to influence course content has anything to disclose.

Approved PACE Program Provider FAGD/MAGD credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. 1/1/2018 to 12/31/2020. Provider ID# 209194.

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Risk Management Consult: Dentistry Fundamentals, 2nd Edition

Overview

Whether you’re a general dentist or a referring specialist, your practice overlaps dentists in other specialties, sometimes even physicians. This likely means you collaborate on occasion with a variety of practitioners. Therefore, protecting your patients’ safety and your own legal interests requires that you understand not only your own responsibilities, but those of both your dental and medical colleagues—such that you’re prepared to intervene if others fall short in meeting their own obligations.

Take the course at: ProAssurance.MedRisk.com.

Objectives

Upon completion of this course, a user should be able to:

  1. Explain the need for orally reviewing with new patients any written medical or dental history questionnaires or other documents they provide.
  2. Understand the importance of obtaining and reviewing the patient’s prior records.
  3. Recognize the importance of communicating with the patient’s primary care physician and other caregivers.
  4. Describe the duties of a dentist in obtaining informed consent.

Target Audience

This course is designed for general dentists as well as specialists who want solid information on minimizing their professional liability.

Methodology

This is a self-study course consisting of text and CE test, which enables learners to study at their leisure and internalize the content at their own pace. Dentists should read the course content, answer the test questions and submit the answers for scoring. Those who complete the course with a score of 80 percent or higher will earn 5 CE credits. AGD subject code: 550

Faculty/Author

It was developed by Rosemary Gafner, Ed.D. and James E. Schutte, Ph.D. Their CVs are available online at ProAssurance.MedRisk.com under the “Faculty” menu.

Refund and Cancellation Policy:

Not applicable

Release Date: July 1, 2018
Expiration Date: August 31, 2019
Estimated Time of Completion: 5 hours
Cost: This course is available to ProAssurance insureds at no additional cost 

* Continuing Dental Education Credit:

ProAssurance Corporation is designated as an Approved PACE Program Provider by the American Academy of General Dentistry (AGD). The formal continuing dental education programs of this program provider are accepted by AGD for Fellowship/Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 1/1/2018 to 12/31/2020. This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry Program Approval for Continuing Education (PACE) through the joint program provider approval of ProAssurance Corporation and Medical Risk Management, Inc. ProAssurance Corporation is approved for awarding FAGD/MAGD credit.

** Premium Credit:

Participation in this online prevention seminar may qualify you for premium credit. We encourage you to contact your ProAssurance representative to see if you qualify for a premium credit under our comprehensive system of discounts and rewards for loss prevention seminars. Premium credits are subject to approval by the state insurance department and are applied at renewal of your insurance policy.

Commercial Support: This activity was developed by Medical Risk Management, Inc. without support from any commercial interest.

Disclosure: No one in a position to influence course content has anything to disclose.

Approved PACE Program Provider FAGD/MAGD credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. 1/1/2018 to 12/31/2020. Provider ID # 209194

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Personalized Risk Resource Assistance

For assistance with questions about dental professional liability issues, our experienced advisors are just a phone call or email away.

You can contact us Monday through Friday from 8:00 a.m. to 6:00 p.m. (ET). Call 844.223.9648 or email RiskAdvisor@ProAssurance.com.